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Regulation

1 | GENERAL PROVISIONS

  1. The purpose of the Solverde Privilege Club is to offer its members a range of products or services by means of a point system.
  2. Membership is free. On joining the member will receive a personalized card with an information booklet on how it can be used.
  3. Casinos Solverde reserve the right, at any moment and unilaterally, to proceed with any alterations they may deem necessary: consider the card no longer valid, suspend, modify or revoke any benefits thereof, as well as extinguish this club.
  4. If any of the situations described in paragraph c) are verified, the use of the earned points shall always be guaranteed, within a period previously established for this purpose.
  5. If changes arising from disciplinary action or abuse of the card does not apply to paragraphe d).

2 | THE CARD

  1. The new Solverde Privilege Club card is more practical and offers more advantages.
  2. It shall be possible to use each card to accumulate points in all Casinos Solverde (Espinho, Monte Gordo, Praia da Rocha, Chaves e Solverde.pt/Casino Online*) and/or in all Solverde Hotels (Hotel Apartamento Solverde, Hotel Solverde Spa & Wellness Center, Hotel Algarve Casino y Hotel Casino Chaves).
  3. At the time of registration the member defines which Casinos intends to associate with his/her card.
  4. In case of Hotels, the card is valid in all units. In this case, and if the member so wishes, he/she may also use the card in one of the Casinos by requesting its activation at the Solverde Privilege Club counter of the Casino in question.

* Regarding Solverde.pt ( Online Casino ), electronic table games (Roulette, Portuguese Dice Game, Black Jack), do not count to the accumulation of points.

3 | MEMBERSHIP

  1. Only clients over the age of 18 may become members.
  2. A member number shall be assigned to each player as well as a card with double magnetic stripe. The card is personal and non-transferable.
  3. Membership is obtained by filling a registration form, at the Solverde Privilege Club counter in any of the Solverde Casinos or at the Front Desk of any of the Solverde Hotels.
  4. Membership can also be requested online, at www.gruposolverde.pt, where the cliente can also define where he/she wishes to pick up the card.
  5. Casinos Solverde reserve the right not to accept an application form whenever the latter is not duly filled in and signed by the member.
  6. Solverde guarantees that all member information shall be strictly confidential and not revealed to a third party, except when used for promotional purposes of Grupo Solverde. If the member does not wish to receive information of Grupo Solverde programs and promotions, he/she shall indicate this on the membership form with a tick in the appropriate place.

4 | TERMS OF USE OF THE CARD IN CASINOS

  1. The card with the double magnetic stripe assigned to each member of the Solverde Privilege Club shall be duly inserted into the card reader integrated in the slot machines for this purpose or made available the moment the chips are obtained at the Teller or the Game Tables.
  2. The correct position for insertion in the machines can be confirmed by each arrow on the face of the card, on either of the corners. For example: if the member is at Casino Espinho, he/she should insert the card with the arrow corresponding to Casino Espinho facing the front; if in Vilamoura, with the same card, facing the opposite direction, with the arrow indicating Casino Vilamoura.
  3. In case of the member insert the card incorrectly into the machine, information will appear on the display to warn him. In that case, the card only needs to be turned round and inserted again.
  4. With this card the holder may earn points whenever playing and with the same card correctly inserted in any machine in Casinos Solverde or when obtaining the chips at the Teller or the Game Tables. You can also collect points each time you have a drink or meal in the Casino’s bars and restaurants.
  5. After card insertion into the slot of the reader mentioned in paragraph a), on the display, immediately above or on the side of the reader, should appear “BEM VINDO AOS CASINOS SOLVERDE” and, subsequently, the client identification. As soon as this is observed, the member may start playing and earning points which will be allocated automatically.
  6. Solverde shall not be responsible for any points not accumulated, always and whenever the procedures mentioned in paragraphs d) or e) are not observed or in the event of technical breakdown of the equipment. When buying the chips to play, the point allocation does not occur instantly and may take up to 48 hours.
  7. In the event of anomaly or failure in reading of card the member should inform any staff member of the Casino immediately.
  8. Whenever the card is damaged, lost or stolen the member should inform the Casino so that a new card may be issued, without loss of already earned points in the case of damaged card or of point total at the time of the communication in the case of loss or theft. The issue of a new card shall have an associated cost.
  9. A card which has not been used for a period of a year may be cancelled by Solverde Privilege Club, with the inherent forfeit of all associated benefits.

5 | TERMS OF USE OF THE CARD IN HOTELS

  1. When booking directly at any Solverde Hotel, Solverde Privilege Club members must expressly mention their membership number.
  2. It is required that the member presents a valid identification card at the sales points of Solverde hotels, otherwise the benefits of the programme will not be considered.
  3. The advantages granted are extendable to the cardholder’s companion and dependents/ companions under 18 years old. Benefits may not be combined with other offers, promotions or special programmes.
  4. Solverde reserves the right, at any moment and for justified reasons, not to accept the use of the balance for payment of stays in Solverde hotels.
  5. In case of damage, loss or theft, the member is required to inform the Hotel of such fact so that a new card can be issued, without losing the points accumulated so far, in case of damaged card or the balance of points on the date of communication, in case of loss or theft. The issuance of a new card may have an associated cost.
  6. A card not used for a period of one year may be cancelled by Solverde Privilege Club with the consequent loss of all its associated benefits.

6 | PRIVILEGE CLUB BENEFITS AT SOLVERDE HOTELS

When making a reservation at one of the Solverde Hotels, you can use your Solverde Privilege Club Casinos or Solverde Privilege Club Hotels and benefit from the following:

  1. Accumulation of Solverde euros
  2. VIP treatment on arrival in the room
  3. Priority on the waiting list in case there is no availability on the desired dates
  4. Campaigns with exclusive benefits for members
  5. Late check-out (until 15h00) upon availability
  6. Room service rate offer
  7. Offer of 1-hour bike ride, when applicable, maximum 2 pax
  8. Upgrade with discount upon availability

7 | POINTS

  1. The awarding of points is directly related to expenses in bars and restaurantes and the amounts gambled in Casinos, during Hotel stays – exclusively for reservations made at www.gruposolverde.pt, directly at the counter or via telefone – and on all types of expenses made at the Hotels. The awardin of points may take 24 hours.
  2. The points earned will be automatically converted into Euros Solverde. The amount accumulated may be used exclusively for the purchase of goods and services within Grupo Solverde: Casinos and Hotels – from consumption in Bars and Restaurants, lodging in our hotels, shows and raffles in the Casinos, parking and other possible benefits that may be established.
  3. The products and services available may be altered at any moment. In case of a momentarily rupture of stock, we cannot guarantee the said product and we propose it is substituted by another product of equivalent value.
  4. Whenever the cardholder wishes, he/she may verify the total points accumulated in the appropriate machines by inserting the card in the reader or at any desk of the Solverde Privilege Club. The amount accumulated may only be checked at the Solverde Privilege Club desk.
  5. Whenever a member wishes to exchange the Solverde Euros accumulated on the card for goods or services he/she must presente he/she Solverde Privile Club card and a document proving he/she identity.
  6. Solverde Privilege Club may make adjustments to the amount of points due to breakdown or failure of the operating system and further to analysis of the client’s card, if such procedure is justified.
  7. Whenever a card is cancelled by the Casino, or due to the holder’s request the total points recorded on that card shall also be cancelled.
  8. The transfer of total points between cards is subject to prior approval by the Casino.
  9.  The Privilege Club regulation requires each point accumulated in the card is valid for 14 months, since April 1st 2015.

8 | FINAL PROVISIONS

  1. Any omission or doubt in the interpretation of the present Regulations shall be solved by the Solverde Privilege Club Management whose decision cannot be appealed.
  2. When subscribing, members must indicate on the registration form that they have read and accepted the present regulation.