Answer honestly. Do you recognise any of these behaviours?

• Gambling with money meant for essential expenses (rent, bills, food)
• Needing to bet increasing amounts to feel the same excitement
• Returning to the casino to win back losses ("chasing losses")
• Lying to family or friends about how much you gamble or lose
• Borrowing money to gamble
• Feeling irritable or anxious when trying to cut down or stop
• Gambling affecting your work, studies or personal relationships
• Gambling to escape problems or relieve sadness and anxiety

A single "yes" already justifies talking to a professional. The more signs you recognise, the more important it is to seek help — the contacts below are free and confidential.

At land-based casinos — the request is made to the SRIJ through one of three channels:

1. In person, at the SRIJ offices located inside the casinos, or at the SRIJ headquarters in Lisbon;

2. By post, using the SRIJ's own form;

3. By e-mail, to info.srij@turismodeportugal.pt.

An identification document is required. The ban applies to the gaming rooms of every casino in Portugal — not only Solverde casinos — typically for 2 years, up to the legal maximum of 5 years.

Online gambling — self-exclusion (including from Solverde.pt) is requested directly on the SRIJ form at https://autoexclusaoonline.srij.turismodeportugal.pt/requerimento, taking effect across all licensed operators in Portugal. Minimum duration of 3 months; with no end date indicated, it remains in force indefinitely. Support: exclusao.online@turismodeportugal.pt.

Self-exclusion is not a punishment — it is a protection tool used by thousands of players. It can be the first step, alongside professional support.

• Set a budget before you enter and stick to it — leave cards and withdrawals out of the evening's plan.
• Set a time limit and keep to it, with regular breaks.
• Never gamble under the influence of alcohol, medication that affects judgement, extreme tiredness or financial pressure.