Privacy Policy & Cookies

1. Protection of Personal Data Framework

The Privacy Policy rules the way the company SOLVERDE – Sociedade de Investimentos Turísticos da Costa Verde, S.A. (hereinafter referred to as SOLVERDE S.A.), which operates the website www.gruposolverde.pt (hereinafter referred to as the “Site”), uses and protects the information that is provided by the user as well as the information that is collected by us when you are browsing the Site. By using the site, the client (hereinafter referred to as the “User”) declares to have read, understood and accepted to be subject to the conditions of the present Privacy Policy, Cookies Policy and the General Terms and Conditions of the site.

SOLVERDE S.A. undertakes to respect the obligations imposed by Regulation (EU) 679/2016 of 27 April 2016, as well as the legal and deontological principles in force in national, European and international legislation on Privacy and Protection of Personal Data concerning the information or the personal data that may be intentionally communicated, whether in the context of browsing the Site or in the context of the relationship with SOLVERDE S.A. and its Subcontractors.

The data handled by SOLVERDE S.A. are those strictly necessary to fulfil the purposes of client management (including the definition of profiles); marketing and advertising, billing for purchases and services, contractual and pre-contractual diligence.

2. Security of Browsing

The information collected allows us to guarantee that the user of the Site enjoys a simple, friendly and safe browsing, as well as enjoying an excellent level of quality in the responses. Our aim is to offer the best possible service, guaranteeing that the use of the site www.gruposolverde.pt remains safe and in accordance with Portuguese, European and international legislation.

The site www.gruposolverde.pt is verified by DigiCert, Inc. for the protection of your personal data. The encryption with a digital certificate keeps private, both the information sent, as well as that received from the website.

3. Type of Information and Data Processed and Grounds for Lawfulness

Data processing operations are legal when:

• the processing of personal data is necessary for the performance of a contract pursuant to Article 6(1)(b) of the GDPR: sale of products, repair services and delivery services;

• when the Data Subject has given his or her consent to the processing of his or her data, pursuant to Article 6(1)(a) of the GDPR: customer files, profiling and transmission of data to third parties;

• when the processing derives from a legal obligation under article 6, paragraph 1, al. c) of the RGPD: invoicing.

4. Protection of Credit Card Data and Personal Information

On the SOLVERDE S.A. website, the following information is collected:

• all personal information that the user enters and submits, such as name, date of birth, email address, telephone contact and payment details. SOLVERDE S.A. only collects information necessary for creating Privilege Club loyalty forms as well as for hotel and event reservations;

• data allowing us to recognise you and your preferences as well as the way you use our website. This treatment avoids having to re-enter information every time you visit and access the site. This data is collected by cookies while you are browsing the site. A complete guide to our cookie policy as well as an explanation on how you can control cookies on your device can be found here (link to cookie policy);

• your IP address (i.e. the individual identification number of your computer) is automatically recorded by our web server. This functionality serves to analyse your interest in the site, as well as to know your location (e.g. county/city), which will allow us to offer you relevant information that serves your purposes about our shops and services;

• your preferences and the use of alerts, through e-mails that we send you, in case you choose to receive e-mails about products and offers.

5. Exercise of Data Subjects’ Rights

You may at all times exercise your rights (the right of access to personal data, the right to delete personal data, the right to rectification of personal data, limitation of processing, opposition to processing and the right to data portability) through our Data Protection Officer, whose contact details are at the end of this Privacy Policy, unless any of the restrictions provided for in Regulation 679/2016 apply.

The user may, at any time, withdraw the consent already given for processing based on this basis of lawfulness, without such withdrawal having any effect on the lawfulness of the processing carried out until then.

You can change/update your personal data in your customer area. You can also do this via email.

You can, at any time, oppose SOLVERDE S.A. sending you marketing communications by using the “opt out” option given for each and every communication you receive.

Alternatively, you can use our contact form by sending an email as follows:

• Write “Marketing No” in the subject line and the following information in the body of the email:

– Full name

– Postal address, including postcode

– Email address

6. Modifications to the Privacy Policy and Cookies

SOLVERDE S.A. may freely and unilaterally modify the present Privacy Policy and Cookies at any time.

Whenever there are modifications to this policy, the Player will be informed when next logging on to the Site.

7. Applicable Law and Jurisdiction

The present Privacy Policy and Cookies are regulated by European legislation and by the applicable national legislation. Only Portuguese jurisdictions will have jurisdiction to resolve any conflict regarding the interpretation or execution of this policy.

Cookies Policy

Solverde is committed to making your visit to our website a pleasant experience. One of the ways of doing this is through the use of cookies on our site, which allow information about your visit to be stored on your computer. This information is essential for the functioning of our site, as well as to help us optimise our services.

1. What are cookies?

Cookies” are files sent to a browser by a web server to maintain the browsing session, storing the computer’s IP address and other possible navigation data.

Due to the existence of “cookies”, it is possible for the Solverde site server to recognise the browser of the computer used by the User. This way it is possible to improve the user’s experience and navigation.

Solverde respects Portuguese and European legislation concerning your privacy and the protection of your personal data. This is why we comply with this duty to provide information on the use of cookies, guaranteeing the transparency of treatment.

What types of cookies are used? 
a) Origin cookies

Solverde uses cookies on its website that originate from its own domain www.gruposolverde.pt itself, which serve, for instance, to remember the session started. These cookies are strictly necessary for the functioning of our website.

b) Third-party Cookies

These are the ones that are sent to your device from a domain that is not operated by us, but by another entity. These cookies may be related to advertisements, statistical analysis or the interaction you may have with social networks. The following cookies are used for this purpose:

• AddThis: cookie for interaction with social networks and external platforms;
• Google Analytics: cookie for access statistics;
• Google AdWords: cookie for remarketing and conversion logging;
• Google reCAPTCHA: anti-spam protection cookie;
• Facebook Ads: remarketing cookie and conversion logging;
• OneSignal: cookie for sending push notifications;
• Google Tag Manager: service management cookie that aggregates all the previous cookies;

3. Managing cookies

If you wish you can allow, block or delete cookies installed on your computer by configuring the options of the browser installed.

To modify your internet browser settings in order to restrict cookies, you can find instructions below for the most common internet browsers:

• Firefox – select the “Tools” menu, then “Options”, open the “Privacy” panel and choose the desired options;
• Chrome – select “Settings”, in the “Privacy” section you should tick the box for “Send request not to track” your browsing traffic. You can click on the “Content settings” button and under “Cookies” select “Block sites from setting data”;
• Internet Explorer – select the “Tools” menu and then “Internet Options”. Then choose the “Security” tab and select the desired level (settings above average disable cookies);
• Safari – click on “Preferences”, then select “Privacy” and set your options;
• Opera – after selecting the “Preferences” option, click on “Advanced” and open the “Cookies” tab, where you can set your options.

For more information regarding cookie management please see the following link. If you do not want data about your visit to the site to be transferred to Google Analytics, you can download and install the Google Analytics Opt-out (https://tools.google.com/dlpage/gaoptout)

Considering the AddThis cookies, you can opt-out via the following link: http://www.addthis.com/privacy/opt-out.

However, please note that by not accepting the cookies you may not be able to take full advantage of all the features of this website.

3. Modifications

Solverde reserves the right to unilaterally modify its cookies policy in order to comply with the standards required by applicable legislation. Modifications will be communicated on the site. Please visit this page frequently in order to keep up to date with any new information that may be added here.