grupo solverde

After completing your online reservation, you will receive a confirmation email with all your stay details. If you don't receive it within 15 minutes, please check your spam folder or contact us directly.

Yes. Cancellation conditions vary depending on the chosen rate. Flexible rate reservations can be cancelled free of charge up to 48 hours before check-in. Non-refundable rates do not allow cancellation. Please check the details in your confirmation.

All guests must present a valid ID (National ID Card, Passport or equivalent). The booking holder must also present the same credit/debit card used for payment.

All Solverde hotels provide free parking for guests. Some properties also offer valet parking. Please check the specific hotel page for more information.

Check-in is available from 3:00 PM and check-out must be completed by 11:00 AM. Early check-in or late check-out requests are subject to availability and may incur additional charges.

The pet policy varies by property. Please check the specific hotel page or contact us before making your reservation.

Yes, all Solverde hotels offer free WiFi in all common areas and rooms.

Yes. All Solverde properties have rooms and infrastructure adapted for people with reduced mobility, including access ramps, elevators and adapted bathrooms. We recommend indicating this requirement at the time of booking so we can assign the most suitable room.

Yes. For groups of 10 or more people or for corporate events, we offer special conditions and personalised support. Please contact our group reservations team via the contact form or by email to receive a tailored proposal.

Breakfast inclusion depends on the rate selected at the time of booking. Rates 'with breakfast' include access to the morning buffet. If your rate does not include it, breakfast can be purchased directly at the hotel.

Entry to the casinos is permitted for persons over 18 years of age. Presentation of a valid ID is mandatory at the entrance.

You can join the Privilege Club for free at any Solverde casino by presenting a valid form of identification.

Yes, all Solverde Group casino properties have dining spaces. Please check each casino's page to see the available restaurants and book a table.

Hours vary by property. Please check the relevant casino's page or contact us directly.

Yes. Entry to the casino does not require participation in any game. You may visit the dining areas, bar or attend shows without needing to gamble, as long as you meet the minimum age and dress code requirements.

Yes. Solverde Group is committed to promoting responsible gambling. We provide support for customers who wish to set gambling limits or who need information about specialised assistance. You may also request self-exclusion at any casino counter.

Yes. Solverde casinos have change desks and ATMs inside the premises. For prize withdrawals above certain amounts, identification documentation may be required.

We recommend a neat and elegant appearance. Shorts, flip-flops or beach attire are not permitted. Please consult the specific casino for detailed rules.

Tickets are available online through our website in the Events section, or in person at the casino box offices. We recommend purchasing in advance to guarantee your seat.

No. Shows and events are open to the general public, unless otherwise stated in the event description.

In case of cancellation or postponement, all buyers will be notified by email. Tickets will be automatically refunded using the original payment method.

Yes, all Solverde properties have parking available. For high-attendance events, we recommend arriving in advance.

Yes. When purchasing online, you can choose to receive tickets in digital format, which you can forward by email or print to offer. You can also purchase directly at the box office and request a gift envelope.

Yes. All Solverde show venues have reserved seating and adapted access for people with reduced mobility. When purchasing, please indicate this need to ensure the best experience.

You can subscribe to our newsletter on the website, follow our social media channels, or regularly check the Events section. Privilege Club members receive priority notifications about exclusive events and pre-sales.

No. The Spa & Wellness Center is open to the general public, regardless of whether you are staying at the hotel. External clients can purchase treatments, access to the thermal circuit, or day passes. Hotel guests benefit from preferential conditions.

Bookings can be made online through the website, by phone, or in person at the Spa reception. We recommend booking in advance, especially on weekends and peak seasons, to ensure availability of the desired treatment and therapist.

Cancellations or changes must be communicated at least 24 hours in advance. Late cancellations or no-shows may result in partial charges.

The Spa & Wellness Center offers a wide range of treatments, including relaxing and therapeutic massages, facial treatments, body rituals, hydrotherapy, and holistic wellness therapies. Please consult the full treatment menu on the Spa page.

Yes. Facilities include a heated indoor pool, jacuzzi, sauna, Turkish bath, and relaxation area. Access to the thermal circuit can be purchased individually or as a complement to any treatment.

Yes. The Wellness Center has a fully equipped gym with cardio and strength machines, a functional training area, and group classes. Hotel guests have free access during their stay. External clients can purchase daily or monthly passes.

Yes. We offer a couples treatment room where you can enjoy synchronized massages or duo rituals. Couples packages are a popular option for special celebrations and can be combined with hotel stays and dinner.

Access to thermal areas and most treatments is restricted to guests aged 16 and over. Guests aged between 14 and 16 may only access when accompanied by a responsible adult. Please consult the Spa for information on family-specific programs.

The Spa shares the hotel’s free parking. On busy days, we recommend arriving in advance of your scheduled treatment time.

The Privilege Club is the Solverde Group’s loyalty program, allowing members to accumulate points and benefit from exclusive advantages across hotels, casinos, restaurants, and shows in all group properties.

Registration can be completed online through the website or in person at any Solverde property. Membership is free.

Points are automatically accumulated whenever you use group services, including hotel stays, restaurant consumption, or casino gaming, provided you present your Privilege Club card.

No, points do not have a defined expiration date. Please consult the program’s terms and conditions or contact the Privilege Club desk at your nearest property for details.

Points can be converted into benefits such as discounts on stays, meals, Spa treatments, show tickets, and access to exclusive events. Redemption can be made at any Privilege Club desk.

Point transfers between members are not available as a standard feature. For special situations, such as family point management, please contact the Privilege Club desk to assess available options.

Yes. The Solverde Group is one of the leading poker event organizers in Portugal, with regular tournaments held at its properties. Please check the Poker section for the updated schedule.

No prior membership is required to participate. Please consult each tournament’s regulations for specific participation conditions.

Yes, several Solverde casinos offer regular cash game tables. Please check availability at the desired casino.

Registrations can be made online through the website in the Poker section, in person at the casino cashier, or by phone. Some tournaments allow late registration. Please consult each event’s regulations.

The buy-in varies depending on the tournament. Events are organized for all levels, from low buy-in satellite tournaments to larger-scale events. Please check the event calendar for updated values.

No. Partner golf courses are open to the general public. Solverde guests benefit from preferential conditions negotiated with partner clubs.

Bookings can be made online through the website or by contacting the partner golf club directly. Advance booking is recommended, especially on weekends.

Yes. The Solverde Group offers packages combining hotel accommodation with green fees at partner courses at special rates. Please check the Packages section or contact the reservations team.

Conditions vary depending on the partner club. We recommend contacting the club directly to confirm availability of clubs, buggies, and other equipment.

Many partner clubs offer individual and group lessons with certified professionals. Please check directly with your preferred club.

Requirements vary by club. Generally, courses are open to players of all levels, although an official handicap may be required for tournaments and competitions.